Bezahlung und Versand
The dispatch takes place after receipt of payment with DHL for animals and with DPD for accessories.
The dispatch always takes place from Monday to Wednesday. We ask in this regard for
Understanding, as the animals would otherwise remain in the mail order houses for unnecessarily long. The same applies to public holidays.
The normal delivery time in Germany is 2 - 3 days. According to our experience, the parcels reach the recipient after 2 days.
If your goods do not arrive intact, they will of course be replaced, provided they are still in stock.
If it is still cool despite the summer months, an activated heat pack will be included.
The shipping costs are calculated across Germany as a flat rate.
Shipping costs for shipping invertebrates
DHL Paket Germany 10 € including styrofoam and from autumn to spring with heat pack. For the benefit of the animals
Expess Germany € 20 including styrofoam and from autumn to spring with heat pack. For the benefit of the animals
Animal shipping € 30 including styrofoam and from autumn to spring with heat pack. For the benefit of the animals
DHL: We assume no liability for packages to a packing station!
As for packages that have not been accepted !!!
Please be at home when you expect a package from us!
Shipping abroad always takes place on Mondays.
Shipping costs (abroad) are checked and billed separately!
This depends on the country from which the customer comes.
Only when both invoices have been paid will they be sent
Living arrival guarantee Germany wide:
If, despite the careful and animal-friendly shipping, a death should unexpectedly occur during transport, please let me know as soon as possible (within 2 hours of arrival).
Please send me pictures of the dead animals within the first 2 hours after arrival, otherwise the live arrival guarantee will not be granted. A live arrival guarantee only applies if the package can be delivered on the first delivery. Should the package not be delivered on the first delivery Unfortunately, the live-arrival guarantee expires, which is exactly how the guarantee expires if the items are stored at the desired location, packing station or branch.
Refunds will be made as a voucher
In the winter months we don’t give up any garnets alive!
We accept a total of three payment methods:
PayPal: As soon as the payment has been received, the shipment will be prepared.
Prepayment: When paying in advance, please transfer the amount due to the account details in the confirmation email. As soon as we have received your payment, we will prepare the shipment. (Depending on the bank, this can take 1 - 2 days.)
Cash payment on collection or on one of the exchanges we have visited.
You will receive the corresponding invoice with every package.
Prepayment, Pay Pal and on account.
We reserve the option to invoice.